Support for RTG Online


Welcome to the Support page for RTG Online. These are the topics on this page:
  1. Frequently Asked Questions
  2. Special Topics
  3. Contacting RTG
  4. Customer Contact
This page is for RTG Online. We have a separate support page for RTG's PC software here.

Frequently Asked
Questions (FAQ)

Some questions are asked again and again. The FAQ is the place to look for the answers. Here are other sources of information that may be helpful:
  • Slide shows
  • How-To Guides
    The How-To Guides are available after you sign in to RTG Bills Online:
    RTG Bills Menu > Help > How-To Guides

Special Topics

Converting to RTG Bills Online
Explains how to convert data in RTG Bills on a Windows PC to RTG Bills Online.

Converting Bill Formats to RTG Bills Online
Explains how to convert bill formats from RTG Bills on a Windows PC to RTG Bills Online.

Converting to RTG Conflicts Online
Explains how to convert data in RTG Conflicts on a Windows PC to RTG Conflicts Online.

Using Gmail with RTG Bills Online
Provides instructions for using Gmail to send bills from RTG Bills Online.


Contacting RTG

We welcome both questions and suggestions. They give us the opportunity to improve our products for the benefit of all our customers.

When you have a question, first check the built-in help information. RTG Bills, RTG Timer, and RTG Conflicts all have extensive help right in the program. Click the Help button!

Next read the Frequently Asked Questions.

If your question remains unanswered, feel free to contact us. We do all support via email. Read our Support Policy for further information.

Finally, you can write to us. Our mailing address is:

RTG Data Systems
2118 Wilshire Blvd., #291
Santa Monica, CA 90403

Customer Contact

In order to contact customers using RTG Online, we use a message system. When a message is available, a message box will appear on the RTG Bills Menu, the RTG Timer Menu, and the RTG Conflicts Menu. The box shows how many messages are available. Click the box to see the messages.

Generally, messages are sent for one of two reasons:

  • Notification when a significant new feature has been added
  • Warning regarding a potentially serious problem

We also have a customer database that we use to identify you when you request support. To update your information, use our online form.

Be sure to include enough information so we can tell who you are!  If you have changed email addresses, it would be helpful to include your old address in the Comments box. If your firm name has changed, or the contact person is different, please include the old information in the Comments box.

Billing Made Easy, RTG Bills, RTG Timer, RTG Conflicts, RTG Names, Softfile, and The Amazing Portal Generator are trademarks of RTG Data Systems. All other trademarks are the property of their respective owners.
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