Frequently Asked Questions for RTG Timer



RTG Bills

Q: Do I need RTG Bills in order to use RTG Timer Online?

A: Strictly speaking, you don't. A Supervisor can enter clients, matters, timekeepers, and codes directly into RTG Timer Online. If you just want to track your time, you can do that without RTG Bills.

However, if you want to bill your time, you will probably want to use RTG Bills.

Clients, matters, timekeepers, and codes entered into RTG Bills can be uploaded to RTG Timer Online. Released fees and expenses can be downloaded and read into RTG Bills for billing. The two are designed to work together. See How It Works.

Better yet, you can subscribe to RTG Bills Online, which includes RTG Timer Online. With RTG Bills Online, all of your data is stored on the RTG server. Upgrades are handled by RTG and require no action on your part. Fees and expenses released from RTG Timer Online are copied directly into RTG Bills Online for billing.

Read about RTG Bills Online

Mac or Linux version

Q: Is there a Mac or Linux version of RTG Timer Online?

A: No special version is required. RTG Timer Online works with Macs, Linux, and Windows PCs.

Since there is no software installed on the computer, the operating system (Windows, Mac OS, or Linux) does not matter. What does matter is the Web browser. RTG Timer Online works with current versions of Chrome, Firefox, Internet Explorer, and Safari.

Please note that RTG Bills only works on Windows PCs, so if you are using RTG Bills for billing, you need at least one PC with Windows to run RTG Bills. Or you can use RTG Bills Online.

Users vs.

Q: Is a user the same thing as a timekeeper?

A: No. A user is a person who uses RTG Timer Online. A timekeeper is a person whose time is being tracked.

An attorney who enters his or her own time is both a user and a timekeeper. However, a legal assistant who only enters time for attorneys is a user but not a timekeeper.

A subscription to RTG Timer Online for one user is $8.95 per month. It does not limit the number of timekeepers. As the number of users increases, the incremental cost for each user is less. See the price list.

In order for RTG Bills to read RTG Timer Online data, you need an RTG Timer license for each timekeeper. When you purchase RTG Bills, you get one RTG Timer license. Additional RTG Timer licenses can be purchased for a small one-time fee.

Purchase RTG Timer licenses

If you are using RTG Timer Online with RTG Bills Online, no RTG Timer licenses are needed.


Q: What are the system requirements for RTG Timer Online?

A: In brief, there are two requirements:
  1. A current Web browser
  2. The current version of RTG Bills
1. Web browser
Because RTG Timer Online works exclusively in your Web browser, the requirements have to do with the browser itself, not your computer.

You should always use the most recent released version of one of these Web browsers: Microsoft Internet Explorer, Mozilla Firefox, Google Chrome, or Apple Safari.

In addition, the browser settings must permit the following features to work:
  1. JavaScript
    JavaScript is a feature that allows our software to work inside your browser. (Microsoft calls it active scripting.)

  2. Cookies
    Cookies are small chunks of information stored temporarily on your computer by the software. They allow the software to remember that you have signed in and to know what you are doing as you move from page to page.

  3. Pop-Up Windows
    Every page has a Help button or Help link to provide context-sensitive help. The help information is presented in a pop-up window, so you can see the help text, and the page it refers to, at the same time.
Sometimes people turn off these features because they fear malicious software will abuse them. However, modern browsers should keep you safe while allowing each feature to work.

Is your browser ready for RTG Timer Online? Try our browser test page.

2. RTG Bills
Strictly speaking, you do not need RTG Bills. See RTG Bills in this FAQ. Nevertheless, we expect most users of RTG Timer Online will use RTG Bills (or RTG Bills Online) to enter clients, matters, timekeepers, and codes, and to read the data collected by RTG Timer Online.

We suggest that you use the current version of RTG Bills. Please read our RTG Bills Upgrade Policy.

In order for RTG Bills to read RTG Timer Online data, you need an RTG Timer license for each timekeeper. See Users vs. timekeepers in this FAQ.

Change users

Q: How do I change the number of users?

A: You can add or remove users, which will adjust the subscription price of the next payment. In RTG Timer Online, go to the Supervisor Menu. Choose Change Subscription in the Actions section.

Getting started

Q: I have a user name and password. Now what do I do?

A: There are a few things that need to be done before you can start entering fees and expenses. See RTG Timer Online: Getting Started.

URL not found

Q: Why does RTG Bills (or RTG Timer) say URL not found?

A: In RTG Bills (or RTG Timer), choose:

Setup > RTG Timer Online

and change the Server number to 1 (not 2).

Cannot connect

Q: Why does RTG Bills (or RTG Timer) say that it cannot connect to RTG Timer Online?

A: You probably need to install some upgrades if you are using a version of RTG Bills and RTG Timer prior to V2.22b. If you have V2.22 or V2.22a, install upgrade 316 to get V2.22b.

We always recommend using the latest version of RTG Bills.


Q: Why can't I upload all of my timekeepers to RTG Timer Online?

A: RTG Bills uploads timekeeper information if the timekeeper has an RTG Timer license key. Also, it will not accept downloaded fees and expenses unless the timekeeper has an RTG Timer license key. You can purchase RTG Timer licenses as needed.

There is a partial workaround that you can use during the free trial period of RTG Timer Online if you wish to avoid purchasing license keys. See Timekeepers in RTG Timer Online free trial.

Cancel subscription

Q: How do I cancel my subscription?

A: You can cancel your subscription on the PayPal Web site. We provide detailed instructions.
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