This page discusses how to restore RTG Bills on a new hard disk. These instructions assume that you have a backup of the data, and possibly the programs, from the old hard disk.
Even if you have a complete backup of the RTG Bills folder, it is not sufficient to simply restore the folder on a new hard disk. You also need the RTG Bills installation file to install software that goes into the Windows system folder.
We assume that you do not have access to the old hard disk, either because the disk has failed or because it was removed from the computer. However, if you are trying to move RTG Bills from one computer to another, and you do have access to the old computer, use the instructions for moving RTG Bills to a new computer.
Our goal will be to get the latest version of RTG Bills working on the new hard disk, with all of your current data from the backup. RTG strongly recommends that you always use the latest version of the program.
The overall process is simple: restore the data from your backup onto the new hard disk, then install RTG Bills on the new hard disk.
The installer for the current version of RTG Bills and RTG Timer can always be obtained from this page:
At this point, we'll assume you have the installer for the current version and a license key for that version. (There is no free trial period for a previously-licensed RTG Bills database.)
The exact procedure varies, depending on how the backup was created.
How was your backup created?
RTG Bills Version 2.04 or later
If you used the File > Backup command in RTG Bills Version 2.04 or later, the backup was created by the RTG Backup program. It will be restored by the RTG Restore program. Proceed as follows:
RTG Bills V2.03 or earlier
If you used the File > Backup command in RTG Bills Version 2.03 or earlier, it did not use RTG Backup and you cannot use RTG Restore. RTG Bills simply copied all of the data files to the backup device. You must use Windows "copy and paste" commands to copy the files from the backup device and paste them into the RTG Bills data folder. Proceed as follows:
If you saved the files from the old hard disk on a CD, then copied them to the hard disk on the new computer, Windows may have made all of the files read-only. This will cause an error message when RTG Bills tries to open the database. You must remove the read-only attribute from all of the files in the RTG Bills data folder. Click here for instructions.
Other Backup Software
Perhaps you did not use RTG Bills to create the backup. You might have used a program that backs up your hard disk to another device, such as a CD, a tape, or another hard disk. Proceed as follows:
If you backed up the files from the old hard disk on a CD, they may be marked as read-only when you restore them. This will cause an error message when RTG Bills tries to open the database. You must remove the read-only attribute from all of the files in the RTG Bills data folder. Click here for instructions.
Start RTG Bills on the new computer. To verify that the data has been transferred correctly, view reports that list all items:
You may also want to use the Client/Matter Check report to see if there are any problems in the matter information, such as missing matter names.
In addition, we suggest that you use the File > Compact Database command. It checks that the entire database can be read. t may even make your database work faster (by optimizing query statistics, for the technically inclined).