More Known Problems in RTG Bills


All of the problems here are fixed in RTG Bills and RTG Timer V2.27.

Version 2.26

  1. Task Summary & Activity Summary reports
    These reports, by Matter and also by Date, were not working correctly.

  2. Error in attorney summary
    A single attorney may appear in the attorney summary twice with the same billing rate. The cause is a rounding error when a matter discount is changed and the billing rates of unbilled hourly fees are updated.

  3. Run-time error
    If you try to create a new payment transaction with a valid client number but a non-existent case number, a run-time error occurs.

  4. Sequence number error
    Both RTG Bills and RTG Timer create sequence numbers that are limited to 8 digits. The correct numbers should be 9 digits.

  5. Installation error
    The Data Location entered during the installation of Bills or Timer may not be read correctly by the program, resulting in an error message that says the database cannot be found. However, then you can enter the correct location and it will be saved properly.

Version 2.25

  1. QuickBooks import update
    RTG Bills can import expenses from QuickBooks. Recent versions of QuickBooks create a CSV file, not the PRN file expected by RTG Bills.

  2. Standard matter is not used
    Only the Supervisor can set the standard matter. The standard matter was not being used by any other users.

  3. Error in split bills
    Split bills that include both split and unsplit items (which are entered directly into a secondary matter) are not created correctly. To avoid this problem, do not put unsplit items on a split bill.

  4. Retainers applied not shown on consolidated bill
    On a consolidated bill, retainers applied are not shown in the Retainer section of the bill after the first matter on the bill. The Show Retainer Applied checkbox in the bill format is ignored for matters after the first one.

  5. Warning about missing image file for envelopes
    You may see a warning that the image file was not found for envelopes even if the Print Image checkbox on the Envelope Setup window is not checked.

  6. Error in Retainer Ledger by Group
    The report does not show client-level retainer transactions.

  7. Payments-to-date is wrong
    The payments-to-date total on bills and prebills includes payments dated after the payment/adjustment cutoff date. This is incorrect.

  8. Uncollected amount wrong on reports
    The Realization: Fees Collected reports (both Detail and Summary) will show an incorrect total for uncollected fees if a retainer is applied that exceeds the amount of the bill on which it appears. The Uncollected Bills report has a similar problem.

Version 2.24

  1. Custom reports not backed up
    The backup created by RTG Bills and RTG Timer, File > Backup, does not include custom reports. Custom reports are numbered 901-999 in RTG Bills and 801-899 in RTG Timer.

Version 2.23

  1. Wrong format for Client/Matter Check
    The format for this report is not correct.

  2. Updates incorrectly marked as hidden
    The version of RTG Update that is installed with RTG Bills V2.23d will incorrectly mark all updates as hidden rather than installed. The updates are installed correctly, however, so this is not a serious problem.

  3. Cannot view a bill
    An "invalid use of null" error occurs if you try to view a bill that has a blank description, which occurs if the bill was created by an older version of RTG Bills.

  4. Cannot change date
    You cannot change the date of a fee or expense item that has a Status of Hold.

  5. Error in Hours and Expenses reports
    Hours and Expenses by Matter and Hours and Expenses by Timekeeper show the wrong number of hours on the first item after a total.

  6. Aged Balance appears with all zeros
    The Aged Balance section of the bill should only appear when there are non-zero amounts, but often it appears with all zeros.

  7. Run-time error '3021" in RTG Bills
    If you enter a payment with a non-existent matter number and click Save, this error occurs.

  8. Consolidated bill formatting error
    If a consolidated bill is followed by matters for a client whose bills should not be consolidated, bills after the first one are not printed correctly. The bills are printed on separate pages, as they should be, but they do not show the first-page header.

  9. RTG Viewer cannot edit an item after a page boundary
    The first item after a page boundary cannot be edited by double-clicking the item. Also, if an item crosses a page boundary, the part on the next page cannot be double-clicked to edit the item.

  10. Split bill not reprinted
    If one matter in a split bill has a zero percentage for both fees and expenses, then the bill for that matter is not recorded properly. As a result, asking RTG Bills to reprint the primary matter does not reprint that bill as it should. Also, canceling the primary matter does not cancel that bill. In both cases, specifying One Matter and entering the matter number will perform the operation successfully.

  11. Can't find matter for bill NNN
    This error occurs if you cancel a consolidated bill after the matter number of one of the matters on the bill was changed. The reason is that the historical bills for consolidated bills are not changed properly when you change a matter number (Edit > Change Matter Number).

  12. Missing client name not reported
    The Matter Check report fails to report a missing client name or client abbreviation if the client has no matters.

  13. Cannot send email with SSL/TLS
    If a mail server (i.e., SMTP server) requires an SSL or TLS connection for sending mail, RTG Bills could not connect to it. A workaround was provided in RTG Bills V2.23c. Specifying a special port allows the connection: 250 for port 25 and SSL, 4650 for port 465 and SSL, and 5870 for port 587 and STARTTLS.

  14. Error message when printing bills
    An error message that refers to KillConsRec may occur when you print bills. The problem may arise if you use a bill format that specifies consolidated bills and you also choose the option to skip bills with a zero balance and no new fees or expenses.

    In spite of the error message, the bills are created properly.

  15. Wrong order when reprinting bills
    When you reprint bills, they always print in matter number order. They should print in the order specified here: Bills > Bills > For Matters > Options. This also affects printing bills initially if you specify more than one copy. Only the first copy is printed in the correct order.

  16. Incorrect display at 120 dpi
    RTG Bills was designed for the normal Windows display of 96 dots per inch (dpi). If you change the Windows setting to 120 dpi, some windows in RTG Bills do not display correctly. The About RTG Bills window is wrong, and many other windows show labels that are "wrapped" to a second line, making them illegible.

  17. Cannot export five-character codes
    RTG Bills and RTG Timer V2.23 can accept five-character shorthand codes. However, a five-character code will not be exported to RTG Timer Online from Bills or Timer. An error message will say that the code is invalid.

  18. Errors emailing bills
    RTG Mail, which is used to email bills to clients, contains serious errors that may cause clients to receive their own bills plus those of other clients. The problem was fixed by RTG Mail V1.10.

Version 2.22

  1. Fees collected realization reports
    These two reports (detailed and summary) may cause an error, SaveCredit amount . . . is not negative.

  2. Error in allocating fees to timekeepers
    The fee allocation reports may not properly allocate fees to timekeepers when there is a previous balance and the next bill has both additional fees and an auto payment.

  3. Run-time error '402' in RTG Timer
    This error occurs if you are editing an hourly rate transaction in the RTG Viewer and you click the Mini button. In later versions of RTG Timer, the Mini button does not appear in this situation.

  4. RTG Timer help file
    The RTG Timer help file had some errors.

  5. Two-column Billing Summary
    If you choose two amount columns for the Billing Summary, the bill format is written incorrectly. It causes the following error message: RunPgm: illegal item=2248.

  6. Consolidated bills
    Two bills for different clients may be printed on the same page if you are using a consolidated bills format (a new feature in RTG Bills V2.21) and you have chosen to skip bills for matters with a zero balance and no new fees or expenses.

  7. Client Cover Pages
    If you print the Client Cover Page for the same client and cutoff date more than once, the historical Client Cover Pages feature will print all of them, not just the most recent one as it should.

  8. Run-time error '6': Overflow
    This error may occur when you print certain reports, including the Matter Ledger and the Matter Aging report.

  9. Bill format error in section 20
    Certain bill format choices create a section of the bill format that is longer than the maximum size allowed, although the error message does not explain this.

  10. Type mismatch generating a bill
    If the bill format specifies a PayPal payment link and the matter has a credit balance, a Type mismatch error occurs and the bill cannot be created.

Version 2.21

  1. Fee allocation error
    RTG Reports contains several fee allocation reports: Fees Billed and Collected by Matter, Summary of Fees Billed and Collected, and Total Fees Billed and Collected. An error in the calculations for these reports occurs if a payment (using automatic allocation) is received on the same day that a bill is printed for the matter. The payment is not allocated to the timekeepers.

    Another error causes the unapplied payments total to be incorrect when late charges and taxes are involved.

  2. Missing report
    The Matter Ledger by Date report was not included in the installation file.

  3. Client reminders
    Client reminders are not printed for closed matters.

  4. Standalone operation of RTG Timer
    Upon startup, when disconnected from a network, RTG Timer displays an error message (Bad file name or number) and exits if it was set to access the RTG Bills database on the network. It starts normally when connected to the network.

    The correct behavior in this situation is to display a message that the RTG Bills database cannot be accessed and that the local RTG Timer database will be used instead. This allows RTG Timer to be used either connected to the network or disconnected from the network without changing any settings.

Version 2.20

  1. RTG Reports error
    Each version of RTG Bills requires a matching version of RTG Reports. If you upgrade to RTG Bills V2.20 but fail to upgrade RTG Reports, you will see a confusing series of messages instead of the correct message. (The correct message would say that the versions don't match.)

  2. Wrong database version
    If you start RTG Bills V2.20 after the database has been upgraded to a later version, a message says that you have the wrong database version for this program version, which is correct. But when you click OK, you are asked if you want to start RTG Upgrade. That shouldn't happen, because RTG Upgrade is no longer used for version upgrades. Instead, you should download the latest version and obtain a license key for it.

  3. RTG Bills Import
    This program imports fees and expenses from other software into RTG Bills. The original release for RTG Bills V2.20 (upgrade 273) was missing the fields that make it possible to import fixed fees and expenses.

  4. Duplicate lines in Attorney Summary
    The Attorney Summary may show two lines for the same timekeeper and rate, in both the prebills and bills, when a matter discount is used.

    Although this problem appears in RTG Bills, it is actually caused by a bug in RTG Timer. Under certain circumstances, when a matter discount is in effect, RTG Timer does not round the hourly rate to two decimal places as it should. A rate of $175 per hour, for example, may be stored as $174.9975. When it is displayed, the rate will be rounded properly. But when RTG Bills creates the Attorney Summary, it sees the unrounded rate as different from the correctly-rounded rate, so it creates two different lines in the summary.

    You can ignore this problem if your bills do not include the Attorney Summary, or if you do not use matter discounts.

    If you do include the Attorney Summary and you see duplicate lines on the bills, you can fix the transactions in RTG Bills with the program described here: Fix Bills or Timer Database. In that program, choose File > Fix Fees and Expenses to properly round the hourly rates.

  5. Taskbar corruption in Windows Vista
    Due to a bug in Windows Vista, the taskbar may become corrupted when RTG Timer is running. The solution is to install an update from Microsoft that fixes Vista.

  6. Run-time error '380'
    If you click the Codes button while entering a fee or expense, you will get this error if there are no shorthand codes. A workaround is to enter at least one shorthand code.

  7. Dollar sign on prebills
    The Timekeeper Summary on the prebills shows a dollar sign even when the currency symbol is changed to another character. This is an error in the prebill formats.

  8. Cannot restore deleted matter
    In some circumstances, RTG Bills says that it cannot restore a deleted matter because it does not belong to the client. While this can be true if you deleted the client and re-used the matter number (always a bad idea), it may also happen when the client has not changed.

  9. Split fee totals do not show attorney summary
    For split bills, the attorney summary does not appear even if the bill format says it should.

  10. Split fee totals show incorrect total hours with item discounts
    Item discounts cause the Hours Reported to appear with a fee instead of the Hours To Bill. If the item discount feature is used on a split bill, the total hours will be incorrect. This is also an error in the bill format.


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