These are the Frequently Asked Questions for RTG Bills and RTG Timer.
These questions are often asked by people before they start using RTG Bills and RTG Timer. We also have a separate support FAQ.
If your question does not appear here, feel free to contact RTG with your question.
Q: Is RTG Bills compatible with Windows 7/8/10? Vista? XP?
A: Yes, RTG Bills works with Windows 10, Windows 8, Windows 7, Windows Vista, and Windows XP.
Compatibility with Windows 7/8/10 or Vista requires RTG Bills Version 2.17 or later. Version 2.17 was the first one to allow the program files to be installed in a different location from the data files.
Q: Do I have to use RTG Timer?
A: No, you don't have to use RTG Timer. You can enter fees and expenses with either RTG Bills or RTG Timer.
But we think there are some good reasons that you might want to use RTG Timer, especially if you will be entering your own time. See Why Use RTG Timer?
Q: I use RTG Timer at work. Can I also install it on my notebook computer to use when I am out of the office, or do I need an additional license?
A: Yes, you can install it on your notebook computer. No additional license is required.
Another license is only needed to allow an additional timekeeper to use RTG Timer, not for the same timekeeper to use the program on more than one computer.
Q: Is there a remote version for use outside the office?
A: RTG Timer works either on a network or as a "standalone" program.
When it is on a network, RTG Timer reads clients, matters, timekeepers, and codes from the RTG Bills database. However, for remote operation, you can transfer that information to the RTG Timer database and then use RTG Timer by itself with no connection to RTG Bills.
The fee and expense transactions that you enter into RTG Timer are sent to RTG Bills when you release them. If there is a network connection, RTG Timer can write the transactions directly into the RTG Bills database. However, if there is no network connection, RTG Timer can write the transactions into a disk file. You can copy that file to a USB flash drive or a CD and take it to the RTG Bills computer, or you can send the file as an email attachment.
For further details, see RTG Timer: Standalone Operation.
A more convenient alternative is RTG Timer Online. RTG Timer can store released transactions on our server and RTG Bills can read them from our server. By using the Internet, you avoid the need to copy files or to send email attachments.
You can access both RTG Bills and RTG Timer from any location using RTG Bills Online.
Q: Can I enter fees and expenses on my smartphone?
A: Yes, we have a version of RTG Timer that works within the Web browsers of smartphones. We call it RTG Timer Mobile.
Q: Is there a network version of RTG Bills and RTG Timer?
A: There is only one version of RTG Bills and RTG Timer. Yes, it is network-compatible.
Unlike other products, we don't have a single-user version and a different, higher-cost, multi-user version. RTG Bills is always multi-user, which means that several people can use the program at the same time.
However, when many people will be entering fees and expenses, we recommend that you use RTG Timer instead of RTG Bills. RTG Timer is optimized for fee and expense entry - that's all it does. RTG Timer will also be faster when there are many users, because you won't have all the users trying to update the RTG Bills database at the same time. See Why Use RTG Timer?
RTG Bills can handle up to 255 timekeepers. You never have to buy additional "user licenses" for RTG Bills.
RTG Timer requires a separate license for each timekeeper. One timekeeper license is supplied with the purchase of RTG Bills and RTG Timer. So if fees and expenses for more than one person will be entered into RTG Timer, you need to purchase additional RTG Timer licenses. Learn more about RTG Timer licenses.
Q: What is a relational database?
A: RTG Bills uses a relational database to store your data. A relational database is an efficient, reliable way to store information.
In a relational database, information is stored in tables. Each table is similar to a spreadsheet: it has rows, which are called records, and columns, which are called fields. For example, a client record contains fields for the client number, the client name, and so on.
What makes a database relational is that the records in different tables are related by shared fields. For example, a fee transaction record is related to a client record by having the same value of the client number field in both records.
The word database is commonly used in three different ways. It may refer to:
RTG Bills uses the Microsoft Jet database engine, which is the same database software supplied with Microsoft Access. However, we do not use Microsoft Access itself. Data is stored in the file Rtgbills.mdb for RTG Bills and Rtgtimer.mdb for RTG Timer.