RTG Bills uses the archive file to store deleted clients and matters, with all of their transactions. Saving this information allows you to restore the deleted data by choosing File > Restore Client, or File > Restore Matter, in RTG Bills.
Earlier versions of RTG Bills may have introduced errors in the archive file. These errors could prevent you from restoring a client or matter. Here is an example.
We have a program that may be able to fix such problems.
The program offered here is only designed to work with RTG Bills Version 2.27 and above. If you have a lower-numbered version, go here.
The program creates a log file as it works. The log file records any problems that were found in the archive file. The log file is the file FixArch.log, inside the RTG Bills data folder. If you have any problems with the program, send the log file to RTG as an e-mail attachment.
Questions about this procedure should be directed to RTG Support.