Split billing uses a primary matter to distribute fees and expenses to two or more secondary matters. If you print a bill for a secondary matter by entering its matter number, rather than the matter number of the primary matter, the bill is created but it cannot be canceled.
This problem was fixed in RTG Bills V2.24, which won't allow you to print a bill for a secondary matter by entering its matter number. You must request a bill for the primary matter instead.
You may have bills that were created for a secondary matter in RTG Bills versions prior to V2.24 and cannot be canceled. The solution presented here will allow you to cancel those bills.
First, you should determine the bill number of the bill that cannot be canceled. You can find the bill number on the Matter Ledger of the secondary matter.
You will install a small program that will fix the problem in the database, after which you will be able to cancel the bill in the usual way: Bills > Cancel Bills.
File > Update > Yes > Check The Internet For Updates
This procedure does not cancel the bill, but it makes it possible for you to cancel the bill by choosing Bills > Cancel Bills in RTG Bills. Choose One Matter and enter the matter number of the bill, then click Cancel Bills.
Questions about this procedure should be directed to RTG Support.