| Known Problems |
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- Errors messages during RTG Timer upgrade
If RTG Bills and RTG Timer are networked, so that RTG Timer can access the RTG Bills database (the usual situation), upgrading RTG Bills first will cause RTG Timer to display error messages when it starts. Ignore the messages and upgrade RTG Timer.
- Cannot restore matter
When you delete a matter, the data is stored in the archive file. However, there is a bug in RTG Bills Versions 2.02 through 2.08 that can cause the deleted data to be written incorrectly to the archive file. Click here for further explanation and simple ways to avoid the problem.
- Run-time error '3420'
This error occurs after you choose File, New, Payments and Adjustments and you enter a matter number for a matter that has a Standard Retainer Account. To avoid this problem, click the Payments button instead.
- Zip error 12
This error may occur if RTG Bills or RTG Timer is installed on a network, but you are backing up to a local hard disk. To fix the problem, choose File, Upgrade and install upgrade number 108 (a new version of RTG Backup and RTG Restore).
- Late charges on Client Cover Page
The late charges are not shown correctly on the Client Cover Page that shows amounts due. Instead of the late charge amount, the expense amount from the previous line is repeated. The solution to this problem is described here.
There are no other known problems at this time. If problems are found, they will be reported here.
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