1. Frequently Asked Questions
   
2. Versions
   
3. Upgrades
   
4. Special Topics
   
5. Add-On Software
   
6. Contacting RTG
   
7. Customer Contact
   

• RTG Bills and RTG Timer FAQ (general questions)
• RTG Bills and RTG Timer Support FAQ (technical questions)
• RTG Conflicts FAQ
• RTG Timer on the Web FAQ
• RTG Timer HE FAQ (Palm OS)
• RTG Timer ME FAQ (Windows Mobile / Pocket PC)
• RTG E-Bills FAQ
• RTG Scripts FAQ
• RTG Names FAQ

• How-To Guides
• Slide Shows

• RTG Bills Version 2.01
• RTG Bills Version 2.02
• RTG Bills Version 2.03
• RTG Bills Version 2.04
• RTG Bills Version 2.05
• RTG Bills Version 2.06
• RTG Bills Version 2.07
• RTG Bills Version 2.08
• RTG Bills Version 2.09
• RTG Bills Version 2.10
• RTG Bills Version 2.11
• RTG Bills Version 2.12
• RTG Bills Version 2.13
• RTG Bills Version 2.14
• RTG Bills Version 2.15
• RTG Bills Version 2.16
• RTG Bills Version 2.17
• RTG Bills Version 2.18
• RTG Bills Version 2.19
• RTG Bills Version 2.20

Problems in RTG Bills are reported on the Known Problems page.

We have brief slide shows to demonstrate some of the features of RTG Bills.

To learn about the new features in RTG Conflicts, click the links below:

• RTG Conflicts Version 1.02
• RTG Conflicts Version 1.03

RTG Conflicts has its own Known Problems page.

These are the current versions:

RTG Bills & RTG Timer	2.20
RTG Conflicts	1.03
RTG Timer HE	2.09
RTG Timer ME	2.08
RTG E-Bills	1.12
RTG Bills Lookup	2.05
RTG Names	2.03
RTG Scripts	1.09
RTG Upgrade	2.22
RTG Backup	2.03
RTG Restore	2.03

RTG Bills
Starting with RTG Bills V2.20, you may download the installation file for the current version of RTG Bills and RTG Timer at any time. However, you need a license key to use it. See Upgrading RTG Bills before you install a newer version.

If you are currently using RTG Bills V2.17 or V2.18, a free upgrade to the next version is still available from within the program. Choose File > Upgrade to begin.

For a limited time, we are offering a free upgrade to RTG Bills V2.20 to anyone who purchased RTG Bills on or after January 1, 2007. This offer expires on June 30, 2008.

At any time, if you purchased RTG Bills Version 2 (that is, V2.01 and above) and you are not eligible for a free upgrade, you can purchase a license key for the current version at a reduced price.

• Download RTG Names

Network Installation of RTG Bills
A detailed discussion of network installation for RTG Bills and RTG Timer.

Network Installation of RTG Conflicts
A detailed discussion of network installation for RTG Conflicts.

RTG Timer: Standalone Operation
RTG Timer can be used without any connection to RTG Bills. Provides instructions for setting up both programs.

Safeguarding Your Data
Discusses backup procedures and considerations.

Reinstalling RTG Bills
Provides tips and procedures for reinstalling RTG Bills if files are damaged or deleted.

Printing Client Addresses
You can merge client names and addresses from RTG Bills with a word processing document to produce labels, envelopes, or form letters. Includes specific instructions for Microsoft* Word and Corel WordPerfect*.

Converting From Timeslips
Thinking about switching from Timeslips* to RTG Bills? You won't need to manually enter your client names, addresses, phone numbers, and previous balances. Just use our free conversion program.

Converting To RTG Bills
Do you want to convert from your current time and billing program to RTG Bills? We discuss what you need to get from the old program and the format required by our free conversion program.

Using Layout To Format Bills
The bill formats available within RTG Bills are limited. With Layout, you can make further changes.

Importing Clients Into Outlook
You can import the client names, addresses, and telephone numbers in RTG Bills as "contacts" in Microsoft Outlook*.

RTG Bills Data Files
Ever wonder which files contain your data? Here's a rundown of all the data files used by RTG Bills and RTG Timer.

Amicus Attorney: Transfer Fees
You can transfer fees from Amicus Attorney*, a case management program, to RTG Bills.

RTG Timer ME: Time entry for your Windows Mobile* handheld computer (Pocket PC) or phone

RTG E-Bills: Electronic billing for RTG Bills

RTG Scripts: Automate reports and other tasks in RTG Bills and RTG Timer

RTG Timer on the Web: Enter time from any Internet-connected computer

The following programs can be downloaded for free:

RTG Reports: More reports for RTG Bills

RTG Names: A name and address program that synchronizes with the client list in RTG Bills

RTG Import Contacts: Imports client information from the contact list in Microsoft Outlook*

RTG Bills Lookup: Accepts a bill number and looks up the matter number

RTG Report Editor (RED): Makes formatting changes to the reports in RTG Bills, RTG Timer, and RTG Reports

RTG Update Clients: Imports changes to client names, addresses, and telephone numbers into RTG Bills from another program

RTG Bills Import: Imports fees and expenses into RTG Bills from another program (for example, a case management program such as Time Matters* or Amicus Attorney*)

Custom Reports: Installs new reports for RTG Bills, RTG Timer, and RTG Reports. These reports were created for other people using our software. You may find them useful, too.

RTG Review: Displays or prints the files that are created by the Print To File button in RTG Bills and RTG Timer. These files contain a coded representation of the original bill or report. RTG Review can also convert a saved bill or report into PDF format, so people who do not have RTG Bills can read it.

We welcome both questions and suggestions. They give us the opportunity to improve our products for the benefit of all our customers.

When you have a question, first check the program's built-in help information. RTG Bills, RTG Timer, and RTG Conflicts all have extensive help right in the program. Press the F1 key or click the Help button!

Next read the Frequently Asked Questions.

If your question remains unanswered, feel free to contact us. We do all support via e-mail. Read our Support Policy for further information.

If necessary, you can send us a fax: 775-249-8952. This can be useful if you want to show us a problem with a bill, for example. Please don't send a fax instead of an e-mail message! We receive faxes as e-mail attachments anyway, so you won't get higher priority. Faxes are just harder to read and take longer to reply to.

Finally, you can write to us. Our mailing address is:

RTG contacts customers who have purchased RTG Bills or RTG Conflicts in two situations:

• Notification when a new version of RTG Bills, RTG Conflicts, or a related product, is available
  
• Warning regarding a potentially serious problem found in the current version of either RTG Bills, RTG Timer, or RTG Conflicts

Our policy is to contact all RTG Bills and RTG Conflicts customers who have supplied an e-mail address. If you have changed your e-mail address since you purchased RTG Bills or RTG Conflicts, or if you did not supply that information at the time of purchase, please notify us.

The easiest way to send the information is by using our online form.

Be sure to include enough information so we can tell who you are!  If you have changed e-mail addresses, it would be helpful to include your old address in the Comments box. If your firm name has changed, or the contact person is different, please include the old information in the Comments box.