Q: Transactions released from RTG Timer did not appear in RTG Bills. Where are they?
A: When RTG Timer can communicate with the RTG Bills database, the transactions released from RTG Timer are copied directly into the RTG Bills database. This is what should happen if both programs are on the same computer, or if they are both on a network with a shared RTG Bills database.
When RTG Timer cannot communicate with the RTG Bills database, it must either:
When people report that transactions are missing, it usually means they were written to a file. Here's how to find them.
First start RTG Timer and choose Setup > Other. Click the Release tab. Here you will see the folder where RTG Timer wrote the transactions. If the transactions were written to the hard disk on this computer and RTG Bills is installed on a different computer, with no network connection, copy the file timer.xfr to a flash drive and take it to the RTG Bills computer. Copy the file to the Desktop.
Start RTG Bills. If it does not offer to read the transactions as it starts, choose Setup > Timer. Here you will see the folder where RTG Bills is looking for the transactions. Click the Desktop button, then click Close. Choose File > Read Items to read the transactions.
Remember, if both programs are on the same computer, or if they are both on a network with a shared RTG Bills database, the transactions should be copied directly from RTG Timer to RTG Bills. If they were written into a file instead, then RTG Timer is installed incorrectly. See the section, Set Up RTG Timer, in the Network Installation Instructions.