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FAQ			These are the frequently asked questions (FAQ) for RTG Timer Online. If your question does not appear here, feel free to ask RTG. Do I need RTG Bills in order to use RTG Timer Online? Is there a Linux version of RTG Timer Online? Is a user the same thing as a timekeeper? What are the system requirements for RTG Timer Online? How do I change the number of users? I have a user name and password. Now what do I do? Why does RTG Bills or RTG Timer say URL not found? Why can't I connect to RTG Timer Online? Why can't I upload all of my timekeepers to RTG Timer Online?



RTG Bills			Q: Do I need RTG Bills in order to use RTG Timer Online? A: Strictly speaking, you don't. A Supervisor can enter clients, matters, timekeepers, and codes directly into RTG Timer Online. If you just want to track your time, you can do that without RTG Bills. However, if you want to bill your time, you will probably want to use RTG Bills. Clients, matters, timekeepers, and codes entered into RTG Bills can be uploaded to RTG Timer Online. Released fees and expenses can be downloaded and read into RTG Bills for billing. The two are designed to work together. See How It Works. Read about RTG Bills



Linux version			Q: Is there a Linux version of RTG Timer Online? A: No special version is required. RTG Timer Online works well on Linux using the Mozilla Firefox browser. Since there is no software installed on the computer, the operating system (Windows or Linux) does not matter. What does matter is the Web browser. We test RTG Timer Online with current versions of Mozilla Firefox and Microsoft Internet Explorer. Please note that RTG Bills only works on Windows PCs, so if you are using RTG Bills for billing, you need at least one PC with Windows to run RTG Bills.



Users vs. timekeepers			Q: Is a user the same thing as a timekeeper? A: No. A user is a person who uses RTG Timer Online. A timekeeper is a person whose time is being tracked. An attorney who enters his or her own time is both a user and a timekeeper. However, a legal assistant who only enters time for attorneys is a user but not a timekeeper. A subscription to RTG Timer Online for one user is $8.95 per month. It does not limit the number of timekeepers. As the number of users increases, the incremental cost for each user is less. See the price list. Users must be registered with RTG. That means that RTG will enter the user information into the RTG Timer Online database. In order for RTG Bills to read RTG Timer Online data, you need an RTG Timer license for each timekeeper. When you purchase RTG Bills, you get one RTG Timer license. Additional RTG Timer licenses can be purchased for a small one-time fee. Purchase RTG Timer licenses



Requirements			Q: What are the system requirements for RTG Timer Online? A: In brief, there are two requirements: A recommended Web browser The current version of RTG Bills 1. Web browser Because RTG Timer Online works exclusively in your Web browser, the requirements have to do with the browser itself, not your computer. We have tested RTG Timer Online with the following browsers: Mozilla Firefox 3 on Windows and Linux Internet Explorer 7 or 8 on Windows Others may work, but they have not been tested. In addition, the browser settings must permit the following features to work: JavaScript JavaScript is a feature that allows our software to work inside your browser. (Microsoft calls it active scripting.) Cookies Cookies are small chunks of information stored temporarily on your computer by the software. They allow the software to remember that you have signed in and to know what you are doing as you move from page to page. Pop-Up Windows Every page has a Help button or Help link to provide context-sensitive help. The help information is presented in a pop-up window, so you can see the help text, and the page it refers to, at the same time. Sometimes people turn off these features because they fear malicious software will abuse them. However, modern browsers should keep you safe while allowing each feature to work. Is your browser ready for RTG Timer Online? Try our browser test page. 2. RTG Bills Strictly speaking, you do not need RTG Bills. See RTG Bills in this FAQ. Nevertheless, we expect most users of RTG Timer Online will use RTG Bills to enter clients, matters, timekeepers, and codes, and to read the data collected by RTG Timer Online. We suggest that you use the current version of RTG Bills. Please read our RTG Bills Upgrade Policy. In order for RTG Bills to read RTG Timer Online data, you need an RTG Timer license for each timekeeper. See Users vs. timekeepers in this FAQ.



Change users			Q: How do I change the number of users? A: You can add or remove users, which will adjust the subscription price of the next payment. See Change Subscription to RTG Timer Online. You should contact RTG to tell us the user name of the added or removed user. We also need the full name of a new user.



Getting started			Q: I have a user name and password. Now what do I do? A: There are a few things that need to be done before you can start entering fees and expenses. See RTG Timer Online: Getting Started.



URL not found			Q: Why does RTG Bills (or RTG Timer) say URL not found? A: In RTG Bills (or RTG Timer), choose: Setup > RTG Timer Online and change the Server number to 2 (not 1). RTG Timer Online moved to server 2 on May 1, 2009.



Cannot connect			Q: Why does RTG Bills (or RTG Timer) say that it cannot connect to RTG Timer Online? A: You probably need to install some upgrades if you are using a version of RTG Bills and RTG Timer prior to V2.22b. If you have V2.22 or V2.22a, install upgrade 316 to get V2.22b. We always recommend using the latest version of RTG Bills, but if you have V2.20 or V2.21, it may still work. If you have V2.21, install upgrade 314. If you have V2.20, install upgrades 285 and 314. Versions of RTG Bills and RTG Timer older than V2.20 cannot communicate directly with RTG Timer Online. Next, install the latest version of RTG Upgrade from this page: RTG Backup, RTG Restore, and RTG Upgrade This installation is required to install a new version of a file, ChilkatHttp.dll, that communicates with the RTG Timer Online server. The old version cannot connect to the new server.



Uploading timekeepers			Q: Why can't I upload all of my timekeepers to RTG Timer Online? A: RTG Bills uploads timekeeper information if the timekeeper has an RTG Timer license key. Also, it will not accept downloaded fees and expenses unless the timekeeper has an RTG Timer license key. You can purchase RTG Timer licenses as needed. There is a partial workaround that you can use during the free trial period of RTG Timer Online if you wish to avoid purchasing license keys. See Timekeepers in RTG Timer Online free trial.

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