• Missing RTG Timer ME setup
• 'Setup: RTG Timer ME' not found
• Other installation problems
• Missing client (or matter)
• Missing matter
• Error reading INI
• No current record

Q: I installed RTG Timer ME but the menu item Setup > RTG Timer ME is grayed out in RTG Timer. What's wrong?

A: You didn't install RTG Timer ME in the location where RTG Timer is installed. Keep in mind that RTG Timer ME must be installed where RTG Timer is installed, which may or may not be where RTG Bills is installed.

Click here for a procedure that will show you where RTG Timer is installed.

Uninstall RTG Timer ME, then install it again in the proper location. When you start RTG Timer, the menu choice Setup > RTG Timer ME should be available.

Q: When I choose Setup > RTG Timer ME, I get this message:

'Setup: RTG Timer ME' not found

A: Windows Vista requires that you have administrator privileges to access the setup information. Instead of double-clicking RTG Timer, right-click and choose Run as administrator. Then click Allow. RTG Timer will start, and Setup > RTG Timer ME will work properly.

This extra step is only necessary when you need to change one of the settings for RTG Timer ME.

Q: Why doesn't RTG Timer ME work properly after installation?

A: The installation of RTG Timer ME is complicated. If you are having problems getting RTG Timer ME to work, first check that RTG Timer is installed and working correctly. You should not see any error messages when you run RTG Timer.

Then carefully go through the installation instructions in the RTG Timer ME Tutorial. Follow each step and, if you get an unexpected error message, stop at that point and fix the problem before you proceed.

Q: Why is one of my clients (or matters) missing on the Pocket PC? I don't see it in RTG Timer, either.

A: If the client or matter is missing in both RTG Timer (on the PC) and RTG Timer ME (on the Pocket PC), the problem is in RTG Timer (on the PC).

The Pocket PC gets its matter list from the same source as RTG Timer: either the local RTG Timer database or the RTG Bills database. If you see a matter in RTG Bills but not in RTG Timer, you must be using the local RTG Timer database.

Start RTG Timer and choose Setup > Other. On the Database tab, you will see where RTG Timer gets its matter list. The bottom choice, From RTG Timer database (local), will be selected. If the local database is not up-to-date, it won't have all of your clients and matters.

The solution depends upon whether you can access the RTG Bills database directly.

1. If both programs, RTG Bills and RTG Timer, are on the same computer, or if they can communicate over a network, then select the top choice, From RTG Bills database. Make sure the box has the location where the RTG Bills database is located. If the setting is correct, you will not get an error message when you click OK.
   
   
2. If you cannot access the RTG Bills database directly, then you need to update the RTG Timer database. Leave the bottom choice selected. In the box, enter the location where you will put the RTG Bills data. Enter A:\ for the floppy disk drive.
   
   Start RTG Bills and export the data: File > Export > To RTG Timer. Type in A:\ to export the data to a floppy disk. Click Export. Then put the disk in the computer that runs RTG Timer.
   
   Start RTG Timer and choose File > Import. Now you should have all of your matters in RTG Timer.

Once all the clients and matters appear in RTG Timer, they will be transferred to the Pocket PC during the next ActiveSync operation.

Q: Why is one of my matters missing on the Pocket PC? I see it in RTG Timer.

A: Assuming you performed an ActiveSync operation to update the matter list on the Pocket PC, the problem is probably due to a missing timekeeper rate.

First, remember that RTG Timer ME is set up for one timekeeper. You did this in RTG Timer by choosing Setup > RTG Timer ME.

When the matter list is created for the Pocket PC, RTG Timer ME does not include matters for which the timekeeper has no rate in RTG Bills. So a missing matter in RTG Timer ME most likely means that the rate table for that matter does not have a rate for this timekeeper. This often happens if the desired rate is zero.

Start RTG Bills. Click Reports and view the Rate Tables report. If no rate is shown for the timekeeper, that confirms that the problem is the rate table.

This is easily fixed. Choose Edit > Rates from the menu. Select the rate table for the matter and click Edit. At the Edit A Rate Table window, select the timekeeper and click Edit. At the Change A Rate window, put in the proper rate, or leave it as 0.00, and click Save. Click Close twice (or press Esc twice).

View the Rate Tables report again and verify that the proper rate is shown for the timekeeper. After the next ActiveSync operation, the matter should appear in RTG Timer ME.

Q: Why do I get the error message Error reading RTG Timer's INI file when I choose Setup > RTG Timer ME in RTG Timer?

A: There is an incompatibility between your version of RTG Timer and your version of RTG Timer ME. Look on the Support page for the latest version numbers. You will also find free upgrades for RTG Timer there. Contact RTG if you need to upgrade RTG Timer ME.

Q: During synchronization, why do I get the error message Error in Synchronize procedure: No current record?

A: A bug in the ActiveSync Provider for RTG Timer ME V2.08 causes this error if a database table is empty. For example, the error occurs if you have no shorthand codes in RTG Timer.

To fix the problem, install upgrade 243, which upgrades the ActiveSync Provider. In RTG Timer, choose:

File > Upgrade > Yes > Check The Internet For Upgrades