This is an index to the Knowledge Base for RTG Bills and RTG Timer.  Click a link below or click Search.

The pages of this Knowledge Base are stored in a Softfile database.  We used an experimental version of Softfile Publisher, which prepares a Softfile database so it can be accessed and searched from a Web site.

RTG Home Page     RTG Support Page

 

Knowledge Base Topics

Pre-Sales Questions
Installation
Printing
Transactions
Bills
Retainers
Reports
Database
Backup & Restore
Upgrades
Miscellaneous

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Pre-Sales Questions

• Network version
• Archiving transactions
• Remote version
• Relational database
• Windows XP and Vista
• Palm version
• Pocket PC version
• Blackberry version
• Design philosophy

Installation

• No data after upgrade
• No valid timekeepers
• Network installation
• Keep demo data
• Delete demo data
• Multiple copies of RTG Timer
• Moving to new computer
• Where is RTG Bills installed?
• Where is RTG Timer installed?
• Run-time error '339'
• Out of memory error
• Please wait while Windows configures...
• Shorthand codes not shared
• Open File - Security Warning
• More than one firm
• Other installation problems
• Slow startup

Printing

• Selecting a printer
• Printing in landscape orientation
• Printer error on startup
• Network printer error
• Garbled printout
• Overflow error while printing
• Illegal function call
• Right half of bill or report missing
• Image file corrupted
• Printing envelopes

Transactions

• Transactions not on bill
• Retainer vs. fee credit
• Payment refund
• Per page charges
• Duplicate RTG Timer transactions
• Spell check doesn't work
• Archiving transactions
• Rounding in RTG Timer
• Missing RTG Timer transactions

Bills

• Bill (or prebill) doesn't print
• Bill prints with zero balance
• Suppress bills with zero balance
• Boldface firm name & address
• Matter closed but bill prints
• E-mail a bill
• Flat fee bills
• Contingent fees
• Balance due is "0.00 CR"
• Currency symbol doesn't change
• Prebills but no bills
• Format bills in Word
• Previous balance unpaid
• Canceled bills by mistake
• Type mismatch printing a bill
• No interest was charged
• Interim bill
• Summarize a client's matters
• Change a bill
• Settlement checks
• Can't change bill format
• Can't change letterhead

Retainers

• Multiple retainer accounts
• Client retainers
• Standard Retainer Account
• Retainer not applied
• Client-level retainer not applied
• Retainer refund
• Change account type
• Wrong client-level retainer balance
• Manual retainers

Reports

• Matter Ledger vs. Matter Aging
• Payments & Adjustments
• Payments not yet allocated
• Total Fees vs. Timekeeper Fees
  

Database

• Invalid use of Null
• Error opening database: not found
• Error opening database: no permission
• Error opening database: ActiveX...
• Database is corrupted
• Unrecognized database format
• Error opening Bill Index
• Run-time error '3022'
• Run-time error '3167'
• Run-time error '3197'
• Run-time error '3228'
• Error compacting database: corrupt
• Error compacting database: opened exclusively
• Can't find database

Backup & Restore

• Restore the database from a backup
• File Not Found
• Disk Full
• Permission Denied
• Could not find or create this folder: A:\
• Missing zip32.dll
• Component 'PolarZIPLight.dll' not correctly registered
• Restore does not work
• Backup program fails
• Run-time error '429'
• Run-time error '430'
• Zip error 12
• Cannot restore matter
• Unzip error: disk full
• Backing up to CD

Upgrades

• Cannot start RTG Upgrade
• This upgrade requires RTG Upgrade V2.09
• Bad install command: UPG
• File layout2.exe has the wrong size
• Run-time error '429'
• Run-time error '339'
• Run-time error '70'
• Version upgrade problems

Miscellaneous

• Incorrect matter balance
• Overflow error
• Bookkeeping software