Sometimes RTG may request that you send us a file to determine the cause of a problem on your system.

E-mail systems have been known to reject certain files, and even to change the contents of some files. For that reason, we have a special program that will upload files to the RTG server.

Normally, this special program is downloaded and installed by RTG Upgrade. Instructions are here:

How To Install 'Send A File To RTG'

However, if you are unable to start RTG Bills, that method won't work. These instructions provide an alternative method for installing the program that sends files to RTG.

The first step is to download the program that sends files to RTG. Click the link below:

Download 'Send a File to RTG'

Save this file, sendfile.exe, on your Desktop. The icon looks like a mailbox on a post. Double-click the icon to start it.

RTG Support must give you the following information:

• The file type
• The file name
• Your user number
• Your PIN

When you have this information, follow the directions on this page:

How To Send A File To RTG

Skip the first two steps, which explain how to start sendfile.exe from within RTG Bills. Begin at the step that says, "Choose a File Type from the dropdown list."

Remember to send a message to RTG so we know that you have sent us a file. We do not get notified automatically, so we won't know to look for the file until you tell us that you have sent it.