RTG Bills and RTG Timer

Home Page

RTG Bills
Buy Now
Free Trial
FAQ

RTG Timer
Online

RTG Conflicts
Buy Now
Free Trial
FAQ

All Software
Support
Site Map
Search

R050802: Fixing The Archive File




Problem			RTG Bills uses the archive file to store deleted clients and matters, with all of their transactions. Saving this information allows you to restore the deleted data by choosing File > Restore Client, or File > Restore Matter, in RTG Bills. Earlier versions of RTG Bills may have introduced errors in the archive file. These errors could prevent you from restoring a client or matter. Here is an example. We have a program that may be able to fix such problems.



Requirements			The program offered here is only designed to work with RTG Bills Version 2.17 and above. If you have a lower-numbered version, please contact RTG.



Solution			Start RTG Bills and choose: File > Upgrade > Yes > Check The Internet For Upgrades Ignore the list of upgrades. Click the Other button. If you don't see a button labeled Other, then you need a newer version of RTG Upgrade. See RTG Backup, RTG Restore, and RTG Upgrade. You should see a window entitled Enter An Upgrade Number. In the box, type the number 229. Click OK. You should now see that Upgrade number 229 has been added to the list of upgrades. It should have a checkmark next to it. Click Install to install this upgrade. If the upgrade is successful, the program will tell you that one upgrade was applied. Click OK, Close, and Close again. RTG Bills should start again. Choose File > Tools from the menu. You should see Fix Archived Data in the list of tools. Select it and click OK. The program should appear, with the title Fix Archived Data. Click the Fix button. The program will attempt to fix the archive file. A message will tell you whether any problems were found. Click Close to leave the program. The program creates a log file as it works. The log file records any problems that were found in the archive file. The log file is the file FixArch.log, inside the RTG Bills data folder. If you have any problems with the program, send the log file to RTG as an e-mail attachment. Questions about this procedure should be directed to RTG Support.