Usually RTG Bills and RTG Timer can be installed with no problems. However, on some systems, the database software does not run correctly after installation. If RTG believes that you have a problem of this kind, you will be directed to this page to fix it.

The database software is supplied by Microsoft. It consists of many separate files, and sometimes these files do not work together properly. To fix this problem, you need to download installation programs from Microsoft that will install a consistent set of files that are known to work together.

Because recent versions of Windows will not allow ordinary programs such as RTG Bills to change certain "system" files, you must use Microsoft's installation programs to fix the problem. Only their installation programs can replace the system files.

This page is designed to help you correct such problems so you can use RTG Bills and RTG Timer. This information applies both to the RTG Bills & RTG Timer demo and to the full program as well.

There are two parts to the database software. One is MDAC, the Microsoft Data Access Components. The other is Jet 4.0, the Jet database engine. You must install MDAC first.

You can download the MDAC installation program from the Microsoft Web site. At the time of this writing (February 2007), the current version is "MDAC 2.8 SP1" and you can find it here:

MDAC Downloads

Microsoft may have changed their Web site since this was written, so if this link does not work, go to http://www.microsoft.com and search for MDAC. (And let us know so we can update the link.)

The file you need to download is mdac_typ.exe and it is about 5.8 MB in size. When you run it, it will install the MDAC software. After installation, restart your computer and start RTG Bills to see if the problem you were having is fixed.

If you still have a problem, you should download Jet 4.0.

If you still can't run RTG Bills after installing MDAC, you should install Jet 4.0 next.

You can download Jet 4.0 from the same page that you went to for MDAC:

MDAC Downloads

Find the link to "Jet 4.0 Service Pack 8" for your version of Windows and download the file. Double-click the file to install the software, then restart your computer.

We are happy to answer any support questions you might have. Send a message to RTG for a quick response.

When you report a problem, please be very specific about what you did and what you saw. If you get an error message, write down the exact text of the message as well as the title of the message box.