If RTG Bills does not exit normally, it is possible for your database to become damaged. Usually this happens if the power fails, or your computer crashes, or someone reboots the computer without exiting the program first.

Sometimes the damage to the database is not serious. The problem may be an internal inconsistency in the database that causes an error message in RTG Bills. Two such problems are these:

• Error opening Bill Index: No permission for 'BillIndex'.
  
  
• Run-time error '3022': The changes you requested to the table were not successful . . . .

The first error occurs when you try to print (or view) prebills or bills. The second error occurs when you try to enter a new transaction, such as a new fee or a new payment.

These problems can be solved by copying all of the data from the damaged database to a new one. You can install a small program that will copy the database.

The program offered here is only designed to work with RTG Bills and RTG Timer Version 2.17 and above. If you have a lower-numbered version, please contact RTG.

1. Start RTG Bills and choose:

   File > Upgrade > Yes > Check The Internet For Upgrades

2. Ignore the list of upgrades. Click the Other button.
   
   If you don't see a button labeled Other, then you have an old version of RTG Upgrade. Get the latest version here: RTG Backup, RTG Restore, and RTG Upgrade.
   
   
3. You should see a window entitled Enter An Upgrade Number. In the box, type the number 237. Click OK.
   
   
4. You should now see that Upgrade number 237 has been added to the list of upgrades. It should have a checkmark next to it. Click Install to install this upgrade.
   
   
5. If the upgrade is successful, the program will tell you that one upgrade was applied. Click OK, Close, and Close again.
   
   
6. RTG Bills should start again. Choose File > Tools from the menu. You should see Copy Bills Database in the list of tools. Select it and click OK.
   
   
7. The program should appear, with the title Copy RTG Bills or RTG Timer Database. RTG Bills will exit.
   
   
8. Important: All users should exit from RTG Bills and RTG Timer.
   
   
9. Choose the database you wish to copy. Usually this is the RTG Bills database. The database name is filled in for you.
   
   Click Begin and the data will be copied.
   
   It may take several minutes to copy the entire database, so please be patient.
   
   
10. Eventually you should see the message, The database was successfully copied. Click OK.
    
    The original (defective) database is now in the file Rtgbills.bk1.
    
    Click Close to leave the program.
    
    

If you have any questions about this procedure, contact RTG.